A lot of state owned banks apparently don't have the knowledge and the wherewithal to understand, process and update the Government of India orders and claims of tens of thousands of retired officers and their widows, to whom the pension is an important way to subside in various parts of India and even the world.
A group of officers have been selflessly and tirelessly working towards this by providing help and information to their fellow officers and co-ordinating between the far-flung men and the concerned banks.
See image attached for details.
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